What business are you in?

A: We're all in the 'Customer Service' business. 

Recently, the TSA has been in the news for their lack of customer service.  Oddly enough, lines winding out of airport doors don’t lead to positive Yelp reviews.

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But wait, the goal of the TSA is to make flying safe for all of us.

If you scan their budget presentation, you’ll find 4,338 words and the phrase "customer service" only appears twice.  

Guess which word popped up most in their word cloud?  Security.

So, despite the fact that we count on the TSA for security, we rate them on their customer service. 

Your customers are doing the same.  It’s not what you do - it’s how you do it.

Be kind to your customers this week, they might have spent their summer vacation in a long TSA line and be short on patience.