Triple Nod

Do you deal with customers and clients in person?

If so, get to know the triple nod.

No nodding = bored or disinterested

Too much nodding = impatient or overly agreeable

The Goldilocks of nodding - just right - is three, slow and deliberate nods.  That signals your customer to keep going by showing that you are listening. 

And if it’s a tough customer who’s upset, add a tilt.  That adds empathy.