Words matter too…

Your body language impacts your tone of voice and that has a huge impact on your conversations.  But your words also have an impact on how your customers feel. 

Turns out the words customers like the most are:

-       Delighted

-       Absolutely

-       Pleasure

-       Happy

-       Understand

-       Yes

Here’s a way to add some fun to your day and to make their day. 

Make a list of these words and see how often you can use them with your customers.  Sort of a happy-word-bingo game!

Tip:     The goal isn’t to use them in one sentence, but if you can, please send me that sentence I’d love to see it!