Which one are you?
Let's say a customer calls and wants to book an appointment. You check and discover the first appointment available is in May. Do you say:
1. Yikes, there is nothing until May, you should have called earlier.
2. I've checked and there is nothing until May.
3. Good news! I've got openings in May, do you prefer mornings or afternoons?
Sometimes in our effort to be realistic, we come across as negative. Aim for positive!