Guest or Interruption?

When the phone rings, what is your first response?

  1. Darn, I'm in the middle of something!
  2. Arrggh, what now?
  3. Hmm, I wonder what they need and how I can help?

I hope you chose number 3, 'cause what you say to yourself sets the tone for the interaction.

This week, each time the phone rings:

  • Stop what you are doing (people over tasks)
  • Choose to think something positive
  • Then greet that caller as a guest.

At the end of the day, take a moment to reflect on your calls and notice how much better your interactions unfolded.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
— Jeff Bezos, CEO of Amazon