What's Your Style?

Customers want friendly service, but be sure you're not being too casual.  Be conscious of how your tone and words come across.

Here are some examples of how others make their casual expressions more professional:

  • Chick-fil-A responds with: "my pleasure" instead of "no problem."
  • Chase asks: "May I have your name so that I can serve you better?" rather than "name please."
  • Your company might say "How is your day?" in place of "How's it goin'?"

Tip:  If you are afraid of being too stiff, simply insert the customer's name.  Research shows there's no sweeter sound than our own name....

Send me an email and let me know if you catch yourself being too casual. Share the phrase you can't shake, and let me know if you need help with a re-write.