What NOT to say #7

"Call back later, we're swamped"

OK, so the chances are you would never say that.  But do you air any of your company's dirty laundry?

  • Our computers are slow. Again.
  • He's out, I have NO idea when he'll be back.
  • We are short-staffed.


Customers don't care what you can't do, they care what you CAN do.

"Bear with me while I pull up your account."

"Would you like his voicemail or may I take a note for you?"

"Let me help."