Creatures of Habit

Humans like routine and rituals.   How about you?  Do you find yourself…

  • Returning to the same vacation spot?
  • Grocery shopping using the same path through the store?
  • Wearing the same outfit or preparing the same snack items for the big game?

These rituals give us a sense of order, comfort and in the customer service world - make us feel like we are getting served better.
What rituals can a customer expect when they call your company? 

  • A consistently, friendly tone?
  • The chance to deal with the same expert every time they call or have service in their home?
  • Always ending with, “is there anything else I can do for you today?”

Today, think about the how you provide comfort by the consistency and dependability you offer.