Humans like routine and rituals. How about you? Do you find yourself…
- Returning to the same vacation spot?
- Grocery shopping using the same path through the store?
- Wearing the same outfit or preparing the same snack items for the big game?
These rituals give us a sense of order, comfort and in the customer service world - make us feel like we are getting served better.
What rituals can a customer expect when they call your company?
- A consistently, friendly tone?
- The chance to deal with the same expert every time they call or have service in their home?
- Always ending with, “is there anything else I can do for you today?”
Today, think about the how you provide comfort by the consistency and dependability you offer.