Keep it short, keep it simple and add some fun!

Your greeting sets the tone for the conversation and is one of the most important parts of your job. To make it great...

  • Keep it short, so you can get to the point and answer their question.

  • Keep it simple, so they can understand how easy it is to do business with you.

  • Have some fun, so your tone sounds upbeat and you set your com- pany apart from the competition.

Try this: The typical greeting includes your name, location and welcoming words. Why not mix up the welcoming words you use?

Good Morning, Awesome Company billing, this is Ally.

It’s a great day at Awesome Company, this is Sally.

Thank you for calling Awesome Company, this is Wally. 

What do you say when you answer the phone?