The Customer Service Safari™

Customer Service Safari™ has been specifically designed to enhance or develop the specific skills necessary to provide customers, both internal and external, with exceptional service and support. By learning a process for handling service interactions well, customers will feel more cared for and understood; participants will feel more motivated to do a great job. This workshop also helps participants understand the importance of accepting responsibility and working together more effectively in the office.


  • Anticipate client attitudes and concerns
  • Use active listening skills to uncover client needs, attitudes, and concerns
  • Interact more effectively with internal and external customers
  • Increase confidence and comfort level


  • Welcome & Introductions
  • World Class Service: What Exceptional Customer Service Looks Like
  • Customer Service Mapping
  • Choose your attitude
  • Greet callers
  • Listen to decipher real concerns
  • Calm and Solve
  • Finish Strong
  • Rinse and Repeat


  • Guidebook, worksheets, activities, prizes, and more.

Continuing the Journey

But the journey’s not over just because the class is. After completing CS Safari™, each person will be supported daily for 14 days, then weekly for a year. This backpack of tools includes skill guide cards, emails, toys, and more.

Optional Journey Enhancements

  • Pre-training call monitoring and post call monitoring
  • On-going webinars
  • 21 day Adventure Trail included, ongoing is extra