The stress, frustration - and sometimes sleepless nights - that come with dealing with poor performance over and over again won’t go away until they are dealt with.
If you have bad news or negative feedback, deal with it quickly and soon.
Take your sleep back. Instead of avoiding or tiptoeing around, nip problems in the bud and be as specific and direct as possible. For example, instead of “I’ve noticed you’ve been late a few times”, try this:
Define the problem.
Last Tuesday and Thursday, I noticed you didn’t clock in until after 8:15 am.
Tell them why it’s an issue.
Your shift starts at 8 am. When you’re late, your co-workers are left to pick up the extra workload, which isn’t fair to them.
Ask them how they’ll solve the problem.
I need you to check in at 8 am, what will you do to be on time tomorrow?
The ripping-the-bandage-off approach might sting a little, but it will ensure you’re crystal clear with your crew.
Need help communicating with your team? There’s someone in our network to help with any skill.
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