We’ve all been to a meeting that should have been an email or received a call that could have been sent in a quick message.
How do we know what channel to use for each type of message?
Here are some rules of thumb:
Know what your goal for the communication is. Are you looking to just share information, or discuss an issue and work to find a conclusion?
Once a communication goal is decided, pick your channel. Ex: Email to share confidential or limited information, message to chat one-on-one, or video chat to have an in-depth discussion.
Check on your communication protocol or team charter every once in a while to make sure you’re all sticking to the plan.
Still stuck? Check out this roadmap to virtual communication.