From the working parent that’s juggling kids and their job, to catching up on emails in the bathroom (I would never…), the art of multi-tasking is encouraged and celebrated in our society. But, when it comes to customer service, if you’re trying to do two things at once, you’re probably doing two things poorly.
It’s time for a New Year, and a New You.
Tip: Whether you’re talking to a team member or customer, stop what you’re doing, listen to their needs, and address the single task at hand. If you can’t, be honest:
“I really want to give you my undivided attention, but am in the middle of completing an email. Can I give you a call in 5 minutes?”
Just for fun, prove our point! Show us the funniest multi-tasking you’ve done at the office and tag #getwardcertified.