Consider this tip from Groupon. To make training more fun and ensure their representatives are familiar with the company website and offerings, Groupon uses scavenger hunts.
"We try to make training as interactive as possible" says Searles, "because most people learn better by doing.”
To become familiar with the company website, Searles will send reps an email quiz, which is designed as a scavenger hunt. The reps are asked to identify where to find the appropriate information on the company website.
Here’s some uses for a scavenger hunt in your office:
- To ensure your team knows what functions are available on your website, especially if you want them to encourage your Customers to use those functions
- To meet people in other departments
- To find files on the server or in the mailroom