In so many of the companies I work with, I see huge walls between departments. Customer Care tells me that Service needs help, Service tells me that Customer Care needs to improve, and they all agree that Sales is the real problem.
Hmmm, is it really true that you care more, work harder, and are smarter than any another department?
The more you know about another person and what challenges they face, the more you will appreciate them. Help break down barriers at your company by encouraging idea sharing.
Try these ideas:
- Ask to be invited to another department's meeting
- Invite someone from another department to your meeting
- Have a meeting with managers from all department, at least once a month
Don't forget the coffee and donuts!
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