Ever wonder how those Olympians prepare for such an important moment in their life?
They practice a lot (that's an huge understatement) and they practice in environments that simulate the real event.
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If you are trying to improve performance on your team, don’t just talk about how to handle a tough interaction or presentation, practice in an environment as close to reality as possible.
- For customer service interactions, role-play in an escalated tone.
- For presentations, practice in the boardroom, not your office.
- For conference calls, practice over the phone.
Help your team go for Gold.