…except sometimes it is what you say.
Consider the difference in these two approaches:
Scenario 1: “We’ve been over this before. You don’t seem to get it. This needs to stop.”
Scenario 2: “I know we’ve talked about this before. I’d like to hear your perspective on why this is happening and what hurdles you might be facing that I can help with.”
Aim to be more like scenario #2. Yes, the conversation might take longer, but chances are you will have one good conversation that leads to solutions - compared to ongoing, frustrating conversations with no end in sight.
‘Seek first to understand, then to be understood’
People work better that way!