Do you have remote workers? Perhaps you are letting people telecommute a couple of days a week, or maybe you are saving office space and letting people work from home or maybe you have employees in remote locations. Whatever the case, managing remotely can be a challenge. Here's a tip.
Be clear about goals but don't just focus on the outcome pay attention to the process.
For example:
You've decided to focus on adding cell phone numbers and texting options for your customers. You've told the team their specific goal - 10 a day.
Your in-house employee is producing 8 a day but you hear her ask, so you know her intentions are good.
Your remote employee is producing 8 a day, but you don't hear her ask. It's easy to assume she's not trying.
What's the solution? Engage the remote worker in the conversation about the goal. Tell her that 10/day is the goal and ask how would she like to be assessed and assisted.
What's worked for you?