Here's an idea to try.
Send an email blast to your team and ask each person to write down their biggest priority for the day.
Collect and read them.
What do you think? Is that what you thought the priority woud be?
If not, hold a quick huddle and reset the goal. Be careful not to blame or make anyone feel bad, but rather to levate the goal or build consistency.
i.e. you might get some responses like, file, answer the phones, stuff envelopes, answer questions.
Have a standing huddle and say "Thank you for your ideas and for your hard work. Let's make the goal today to make 10 people SUPER happy!" Then spend 5 minutes brainstorming ideas on how to make thaat happen.
If you need a little inspiration - watch this video clip about Johnny the Bagger. http://youtu.be/Xgq1rSR38zg