I'm never one to miss an opprtunity to celebrate, so with Halloween just a week away why not set a short term goal with your team and reward the behavior you want to see more of.
Idea of the month: Sweet Service
Goal: Offer specific rewards for specific behavior.
How it works: Outline your expectations and then deliver the prizes on Halloween. You could even dress up to deliver them!
Here's a few ideas.
Junior Mints for convincing a customer to sign-up for the season, or agree to monthly EFT payments that show their commit-mint.
100 Grand Bar for setting up a customer pre-buy for the year, or selling an add-on service.
Snickers for telling a funny joke that made the whole office chuckle.
Almond Joy for tactfully dealing with a long-time, painful customer who some say is a little 'nuts'
Smarties for skillfully solving a problem in the office
Have a good and plenty week!
What other ideas do you have? Please share!