Our Services

Customer Service Training

Almost 9 out of 10 US Customers say they would pay more to ensure a superior customer experience.

(Source: Customer Experience Impact Report by Harris Interactive 2010)

Courses

  • Exceptional Customer Service

  • Exceptional Customer Service for IT Professionals

  • Exceptional Customer Service with DiSC Style

  • Handling Challenging Situations & People

  • Service that Sells

  • Service that Saves

  • Proactive Customer Service

  • Professional Telephone Skills

  • Effective Emailing

  • Effective Collections Calls

Whether your team provides service over the phone, in person or in the customer’s home, we can help.

For customer service training:

For a real adventure in service explore:

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Ann recently delivered Customer Service Training; she took the Customer Service concepts and delivered them with passion. She energized the CSR group. What you did for my team really made them feel special, so not only was it CSR training it was a good team building session.
— Christina - Operations Supervisor, Insurance

Team Training

“None of us is as smart as all of us.”

—Kenneth H. Blanchard

Courses

  • Managing Remote Team

  • Teambuilding with Style

  • Teams that Talk & Produce

  • Working Well Together

Whether your team works in the same office, same style or same time zone we can help them work better together.

This was a great, highly interactive workshop. Ann was excellent, especially in her ability to quickly understand the team and leverage team dynamics to accomplish the workshop’s learning objectives and our team goals.
— Managing Director, TAG Worldwide

Management Training

"Before you are a leader, success is all about growing yourself.
When you become a leader, success is all about growing others."

—Jack Welch

Courses

  • Transitioning into Management

  • Management Essentials

  • Coaching for Improved Performance

  • Conducting Effective Performance Discussion

  • Managing a Multi-Generational Workplace

  • Leading Effective Meetings

  • Leading Change

 

Whether you’re new to supervising, managing or looking for a new way to lead, we can help you grow others.

I have worked with Ann Ward a number of times over the last 5 years. I took her Coaching Skills workshop and was so impressed, hired her to deliver it to the entire management team at our company. In preparation for her sessions she coordinated with me to make sure it was catered to our specific needs. In the sessions, she was energetic and engaging. People left the room absolutely wowed and inspired. The biggest changes came when our managers got back to their offices. They are having regular coaching discussions with their employees, giving good tangible feedback. Suggestions from Ann have helped us streamline writing our annual Performance Appraisals.
— Jenna Grafton - Sr. Director of Fulfillment Operations at Wolters Kluwer Corporate Legal Services

Coaching

Want Ann all to yourself?

Talk to us about our one-on-one coaching sessions to include topics like
Pitch Training, Presentation Skills, Management Development, and more.

Ann has been an amazing coach in delivering and structuring a great presentation. She is extremely creative and has a great ability to enforce strengths and overcome weaknesses in anyone. I highly recommend her for coaching at any level of business or personal skills.
— Keval - Founder and CEO at INRFOOD, Inc.
Ann was brought in to help coach on speaking and presenting. Her advice was very practical and made a tremendous difference in the quality of presentations, and she delivered it in a very clear and easy-to-implement way. My presentations turned out a lot better because of her help and advice!
— Jeff - SiriusDecisions

Presentation Skills Training & Pitch Coaching

If your team is presentating at your Summmit, a Conference, a boardroom or computer screen and they need help with content, style or confidence - we can help!

Courses

  • Rock Star Ready

  • Presenting with Impact

  • Presentations Skills for IT Professionals and SME’s

  • Paneling Like a Pro

  • Pitch Perfect: Make those 10 slides count!

  • Successful Webinar Techniques

  • Storytelling by Design

  • Presenting Data

  • Making Networking - Work

Ann presented at our 28th annual conference. She delivered an excellent presentation and brought new perspectives to marketing to new generations. I recommend Ann be the speaker/ trainer of your future event and training.
— Veronica - President and CEO, Association
Our experience with Ann was an overwhelming success! Not only was she able to tailor her presentation to our unique business model and the demands of our managers, she quickly modified the focus and content based on the interaction of the participants and the discussion during the conference. We will definitely be looking for Ann’s participation in our future conferences.
— Craig - President, Healthcare

Resources

Training is a process not an event. We don’t like having your newly trained, excited participants walk out the door without offering some follow up.

  • Get my book Daily Actions for Superstar Service, that focuses on HOW, not WHY, to offer great service.
  • Download this guide to great greetings.

E-couragements

for e-couragements

Coaching Catch-Ups

for coaching catch-ups