What if I told you there was a way to increase employee engagement, customer satisfaction, innovation, alignment and empowerment - for free?
Wait… what? Yep, it’s true.
Idea of the month: Host a Departmental Open House
Invite colleagues from other departments to come visit your department.
Have team members be ready to describe “a day in the life” of your team.
- Share challenges, motivations, goals and metrics that your department is working hard to achieve.
- Encourage questions and suggestions.
- Listen to them, and act on them.
Anecdote: When I worked at Chateau Whistler, a Fairmont Hotel and Resort, we would set up the ballroom as an internal tradeshow. Employees would travel the aisles with a "passport” and earn stamps after learning about each of the other departments. It was fun and effective!
BTW - that's why, if you mention to a server in the Wildflower Restaurant that your ski boots are cold or wet, they’ll tell you about the handy ski-check services! Win-Win-Win
Psst! Ward to learn more from Ward Certified? Check out our Program of the Month.