How should I share this message?

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We’ve all been to a meeting that should have been an email or received a call that could have been sent in a quick message.

How do we know what channel to use for each type of message?

Here are some rules of thumb:

  1. Know what your goal for the communication is. Are you looking to just share information, or discuss an issue and work to find a conclusion?

  2. Once a communication goal is decided, pick your channel. Ex: Email to share confidential or limited information, message to chat one-on-one, or video chat to have an in-depth discussion.

  3. Check on your communication protocol or team charter every once in a while to make sure you’re all sticking to the plan.

Still stuck? Check out this roadmap to virtual communication.