Around the office in 80 days...

Copyright: 123rf

Copyright: 123rf

What if I told you there was a way to increase employee engagement, customer satisfaction, innovation, alignment and empowerment - for free?

Wait… what?  Yep, it’s true.  

Idea of the month:  Host a Departmental Open House

Invite colleagues from other departments to come visit your department.
Have team members be ready to describe “a day in the life” of your team.

  • Share challenges, motivations, goals and metrics that your department is working hard to achieve.
  • Encourage questions and suggestions.
  • Listen to them, and act on them.

Anecdote: When I worked at Chateau Whistler, a Fairmont Hotel and Resort, we would set up the ballroom as an internal tradeshow.  Employees would travel the aisles with a "passport” and earn stamps after learning about each of the other departments.  It was fun and effective!

BTW - that's why, if you mention to a server in the Wildflower Restaurant that your ski boots are cold or wet, they’ll tell you about the handy ski-check services!  Win-Win-Win

Psst! Ward to learn more from Ward Certified? Check out our Program of the Month.