Is your office as passionate about their work goals as they are about March Madness?
If not, maybe you need to inspire their competitive spirit and pride.
Tip of the week: Create a Wall of WOW.
Make results visual and highlight the importance of customer service and that you value customer feedback given to your own team. Root for your team in the office just like you do on the court.
How? Print out those emails you get from happy customers, enlarge those grateful texts, highlight those survey results and post them on the wall to show off your success. Your team may not be competing to make it to the Final Four, but you can still show off your Sweet Sixteen or Elite Eight amazing examples!
Add even more value by reading those positive messages and outstanding customer feedback at your weekly or monthly meetings.
Tech tip: Post a copy of your wall online for all to see.