Visual of the week: You!
Your team is listening to what you say, but doing what you do. Knowing that, effective managers choose their actions and their reactions.
Action: When the phones get busy, great managers jump in and help.
Reaction: When there is another email outlining some new information or procedural change, great managers are mindful of their reaction. They know that if they read that email and get visibly upset the team will notice and will have a similar reaction.
Did you know? People began pinching those who didn't wear green as a reminder that leprechauns would sneak up and pinch green-abstainers. Great managers probably don't pinch others in the office, so find another way to celebrate this week and have a Happy St. Patrick's Day!