Customer Focus

Idea of the Month:  Take the voice of the customer to your next meeting.

How?  Bring in a shoe, or a picture of one of your Customers.

  • A shoe to remember to get in the customer's shoes to see how your changes impact them.
  • A picture to help put a face to the decisions your team makes.

Why does this work?  Because your meetings, goals and conversations are about processes that affect the customer.  Help your team remember why they do what they do, with a visual representation of that customer.