Practice, practice, practice

Ever wonder how those Olympians prepare for such an important moment in their life? 

They practice a lot (that's an huge understatement) and they practice in environments that simulate the real event. 

Getty Images

Getty Images


If you are trying to improve performance on your team, don’t just talk about how to handle a tough interaction or presentation, practice in an environment as close to reality as possible. 

  • For customer service interactions, role-play in an escalated tone.
  • For presentations, practice in the boardroom, not your office.
  • For conference calls, practice over the phone.

Help your team go for Gold.