Q: How do you inspire greatness in your contact center or with your team?
A: Boost their competitive spirit and pride with a Wall of WOW.
It’s not an environmentally friendly idea, but it shows that customer service matters and that you value customer feedback.
How? Print out those emails you get from happy customers, enlarge those texts, highlight those survey results and post them on the wall.
Add even more value by reading those positive messages and outstanding customer feedback at your weekly or monthly meetings.
And post a copy of it online for all to read.