Visual of the week: You!
Your team is listening to what you say, but doing what you do. Knowing that, effective Managers choose their actions and their reactions.
Action: When the phones get busy, great Managers jump in and help
Reaction: When there is a new email outlining some new information or procedural change, great Managers are mindful of their reaction. They know that if they read that email and get visibly upset, the team will notice and will have a similar reaction.
This week, think about the power you have to influence others and use it for good vs evil.