Imagine you just discovered a shortcut or a technique for dealing with a customer and you told me about it with great enthusiasm.
I responded with…
"Yes, I already knew that."
“Ya I know”
“I heard that already”
How did that feel?
Instead of making the other person feel out of the loop or as if they were the last to know, just listen and ask a follow up question such as:
“That’s terrific, how did you discover that?”
How you respond will shape what they share with you in the future.