Pop Quiz

Q: What’s the best way to get your customer service team to care about your customers?

A: Show that you care about them.

 Here’s how:

  1. Stop by and say hello (bonus points if you use their name! Double bonus points if you remember something personal about them - eg kid's birthday).
  2. Skip a meeting so you have time to check in with people.
  3. Slow down and smile.