Humans like routine and rituals. Do you find yourself…
• Driving the same route to work every day?
• Grocery shopping, using the same path through the store?
• Wearing the same outfit or preparing the same snack items for the big game?
These rituals give a sense of order, comfort and in the customer service world, make us feel like we are getting served better.
What rituals can a customer expect when they call your company?
• A consistently friendly tone?
• That the same technician will come to their home?
• A delivery at the same time of the day, each time?
• Always ending a call with, “Is there anything else I can do for you?”
Today, think about how you provide comfort by the consistency and dependability you offer.